FAQ

Why should I use Paw Au Pair to care for my pets?

Your pet will have their own personal nanny to care for and love them while you are away.  Our pet nannies take great pride in caring for your pets and bond with each and every pet they care for. Your pet nanny will leave a daily pet report for you to read when you return home.  Being bonded, insured and veterinarian recommended you can be assured your pets are receiving the best quality care available.

How do I sign up for service with Paw Au Pair?

When you call our office at 303.485.8498 we will discuss your pet care needs and decide if we are a good fit for you and your pets.  A consultation will be set up at this point for one of our loving pet nannies to come to your home to meet you and your furry companions, go over all the forms and pick up 2 keys to your home. We ask for 2 keys so we can have one on file in case of an emergency.

Do we bring our pets to your facility?

No.  Paw Au Pair comes to your home to care for your pets.  Your pets stay in the comfort of their own home and have their own personal nanny to care for them.   You will return home to happy, healthy, spoiled pets. This is the uniqueness of our service.

How does Paw Au Pair handle payment? and is it okay to tip the nanny?

When you book service with us we will send you a confirmation.  You will have the option at the bottom of that form to pay with a credit card through Paypal.  You can also leave a check for us to pick up on the first day of service.  All payment are due by the first day we are to begin service.  Yes, tips are appreciated and given to your nanny in full.

What areas does Paw Au Pair serve?

Currently we serve the Longmont, Niwot, Hygiene, Mead, and Firestone areas.

Do you have a cancellation policy?

We require  a 7-day cancellation policy for overnight pet sitting and vacation visits.  We ask that you call our office at 303.485.8498 7 days before your departure if you need to cancel your service  in order to get a full refund. Cancellations made less than 7 days before your departure date will be charged a 50% cancellation fee. Cancellations made less than 3 days before your departure date will be charged 100% cancellation fee unless we are able to fill the spot that you had previously booked with your sitter.

Do you administer medication to my pets?

Yes, we can medicate your pets if they are easy to medicate and do not pose a threat to our nannies.